FAQ

Do you provide Oracle Technical Training?

We provide the best Oracle Technical training solutions tailored to Institutions running Banner software. Our courses are taught by Oracle professionals with extensive field and classroom experience (a rare combination in itself). All of our courses combine lecture and in-depth hands-on lab instruction. Our labs feature the use of actual banner objects so that students become familiar with banner data while learning the Oracle course topic. In addition, upon completion of each course, students will be prepared to take the corresponding Oracle Certified Professional Examination.


We are a small institution and cannot afford our own full-time database administrator. Can you provide ongoing remote monitoring of our database?

Yes. We have a number of seasoned Oracle database administrators who, for a nominal fee, will monitor your database at regular intervals (daily, weekly, monthly), and provide database support and maintenance as needed. In addition, we can provide database and SQL statement tuning services, and Banner or Oracle upgrade services as required.


How can I be assured of getting a high-quality consultant?

When the need for a particular service arises, we will only propose experienced consultants who are actively involved in, and/or have extensive experience with the task, specialty area, and data required by the project. Most importantly, you have the option to meet, interview, accept, reject, or request particular consultants before the start of each project. No other consulting firm gives clients this much autonomy.


How much of an upfront capital investment must I make?

Unlike competitors who, for an upfront charge, sell a large number of general consulting hours for use over a long time period, we sell a small number of hours for a specific project. Proposals are submitted for each project individually. Proposals include a breakdown of each task involved in the project, the estimated hours (low, high, and probable) for each task, and an hourly rate for each task. Progress reports showing expended hours and completion percentage for each task are emailed at the interval you request (usually weekly). Clients are then billed monthly only for actual hours the consultant has spent on the project.


What are my financial risks?

We realize that in today's volatile business climate, many things can happen suddenly — budget woes can cease projects without notice, priorities can change, or a better opportunity may present itself. Because you are only committed to pay for actual hours expended since your last bill, financial risk is minimized.